The anticipated 2015 is here and so are New Year resolutions! What are some of your New Year resolutions? We want to know! Mention us on twitter @flowerninjas, and tell us how you plan to improve this year! Some of you may be wondering what The After Hours Flowers’ New Year resolution may be. This year, we are focusing on you!
Our team at The After Hours Flowers has decided that in 2015 we want to improve customer satisfaction. The most significant customer service skill a company can possess is the ability to comprehend and adequately respond to the customer’s concerns and needs. One of the ways we are improving our customer service is implementing a group of surveys to get to know you and your experience when sending gifts with The After Hours Flowers. Once you have purchased an arrangement with us online or over the phone, an email will be sent to you containing the order details with a link to take our survey.
Our short surveys only take 90 seconds to complete. With this information, we will be better prepared to train our employees to fulfill the your needs, and constantly evolve The After Hours Flowers to better suit our customers. Best of all, we will reward you with 5% off your next order upon completion of our survey! We appreciate any participation (now and in the future) and can’t wait to hear your thoughts on how we can improve!
Take the survey here: